Privacy policy

Protection of personal data

In this web store Hempnord OÜ, in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, is committed to protecting the personal data of its users.

For business needs Hempnord gathers the following information:

  • Name and surname
  • Billing address
  • Shipping address
  • Email address,
  • Contact telephone number
  • Username
  • Password in encrypted form
  • Other data that users enter into the forms on our website

We are not responsible for the accuracy of the data entered by the users.

For the purposes of ensuring security, we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session a cookie for identification and monitoring of the shopping cart. Hempnord can among other cookies store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you have already rated) and cookies of Google Analytics (analysis of visits website).

All information, except cookies, are stored on the server permanently. Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor’s computer. Cookies are small bits of information that tell your computer about previous interactions with our website. This allows our site to operate faster, as well as remember things you have told it to, such as your username, to make it more convenient for you.

The manager can use the data in the anonymised summary form for purposes of statistical analysis. This allows us to make continual improvements. Hempnord will in no case hand over the user’s data to unauthorized persons. Delivery service (e.g. courier or post service provider) will be entrusted only with a user’s shipping address and contact information for delivery purpose.

Data which Hempnord collects and processes will be disclosed only if such liability is determined by law or in the good-faith belief that such action is necessary for the proceedings before courts or other state bodies as well as to protect and promote the legitimate interests.

For the protection of personal data is responsible also the user himself in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect his/her computer.


The material and content of this site, including but not limited to text, logos, photos, graphics and code (collectively “Content”) are protected by copyright, trademark or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.

“Hempnord”, and all other logos, page headers, custom graphics, and icons are trademarks, trade names and/or service marks owned by Hempnord OÜ, or an affiliate of the Company unless otherwise indicated.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing Hempnord products. You may display and, subject to any expressly stated restrictions or limitations, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or purchase products from the Hempnord. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited, unless authorized in writing by Hempnord in advance. You may not modify, remove, delete, augment, add to, publish, or participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. All rights to such Content are reserved to Hempnord OÜ, its licensor or partners. You further agree not to change or delete any proprietary notices, warranties, or disclaimers from materials downloaded from the site.

If you violate any of these terms, your permission to use the Content automatically will terminate and you must immediately destroy any copies you have of any portion of the Content.

Electronic advertising messages

Hempnord users will be contacted via means of distance communication only if a user does not explicitly object and in accordance with the provisions of the EU regulations. This means we may occasionally send you offers or newsletters by email unless you specifically object. We will never send you spam.

Advertising emails will contain the following information:

  • Clearly and unambiguously marked as advertisements.
  • Consignor “Hempnord” will be clearly evident.
  • Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them.
  • It will clearly show the way to unsubscribe from receiving advertising messages.
  • If the customer wishes not to receive advertising messages Hempnord will explicitly respect these wishes.

Limitation of liability

The buyer must before buying inquire information about the legality of the product in his/her country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

Hempnord does its best to ensure currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

Hempnord is not responsible for the content of opinions on the articles written by visitors. Before publishing new articles, Hempnord rejects those that contain obvious untruths, are inappropriate, misleading or offensive. Hempnord is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions published in company’s web channels.

Complaints and disputes

Hempnord respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via email at [email protected] Hempnord aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

Hempnord recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, Hempnord seeks their best to resolve any disputes amicably.

In accordance with legal norms, Hempnord does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

That legislation arising from the Act on the extrajudicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Changes to the Privacy Policy

We reserve the right to amend our Privacy Policy at any time without notice to the Customer. The latest Privacy Policy can be viewed on the website

Contact and Questions

If you have any further questions, please do not hesitate to get in contact with us.

If you have any questions, complaints or comments after reading the Privacy Policy, please feel free to email us.

This Privacy Policy is valid from 01.01.2020.