Terms and conditions

Please take a few minutes to read the following Terms and Conditions carefully. They contain important information to you as the buyer and apply to every product bought and used from our website.

General terms and conditions of Hempnord online store have been prepared in accordance with EU legislation.

Hempnord OÜ respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at Hempnord OÜ. We will not pass any of your personal information to third parties.

The online store Hempnord (hereinafter referred to as the “store”) is operated by:

Company: Hempnord OÜ

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141

Registration Number: 14869894

VAT No.: EE102217296

Email: [email protected]

which is also the provider of e-commerce (hereinafter referred to as “vendor” or “Hempnord”).

Terms and conditions govern the operation of an online store Hempnord, rights and obligations of the user and the trade and govern the business relationship between the seller and the buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an online order). When placing an order online the user is warned about the terms and conditions each particular time which he confirms with placing an order online.

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, Hempnord unless otherwise agreed in writing.

All content found on Hempnord store and any of its subdomains is the property of Hempnord and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

Users of the store

By using Hempnord store and agreeing to our Terms and Conditions, you agree that you are at least 18 years old.

Online store Hempnord allows the use of registered and unregistered users (hereinafter referred to as “Users”). In order to register with Hempnord, the customer must register an account via the registration page.

Upon registration, the online store user obtains a username and password. E-mail address, username and password unambiguously define and connect the registered user of the data input. It is the sole responsibility of the customer to ensure that said credentials are reliable. If a user wants at any time to change the email address to another email address it is necessary to send a request to [email protected]

It is the sole responsibility of the customer to protect their login credentials, as they are strictly confidential. Hempnord is not liable for any abuse of login credentials and assumes the person using our website is the customer.

If the customer suspects that their credentials have been compromised, they must change their credential with all due haste.

Hempnord employees will never ask for your password.

Products and services

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the colour, smell or flavour of any of our products. Hempnord provides natural products, and they are subject to natural variations.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error free. In this situation, Hempnord will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately.

Once an item is delivered to the before indicated address and accepted by the customer (no written complaint received within 14 calendar days, starting from the day the customer received the item), the risk is transferred to the customer.


No information supplied by Hempnord should be taken as advice or medical knowledge it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavour to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.


To order goods, you must add the desired products to the cart. To complete the order, the required data fields must be filled in and the appropriate delivery method selected. The amount of the fee that can be paid is then displayed.

The purchase agreement between the seller and the buyer in an online store Hempnord is concluded at the moment Hempnord sends the first email to the buyer about the status of his/her order. From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. Purchase agreement (i.e., the first email about the status of the order) is electronically stored on the server.

If the ordered goods cannot be delivered due to the goods running out or for any other reason, the buyer will be notified as soon as possible and the money (including delivery costs) returned immediately, but not later than within 14 days of the sending of the notice.

Payment Methods

Payment must be received from the customer before any goods are dispatched.

We reserve the right to select and modify acceptable payment methods.

We reserve the right to refuse or cancel any order or service at our discretion.

You, the customer, agrees to ensure that all account information is up to date and relevant. Hempnord is not responsible for delays or additional costs caused by inaccurate information.

In the event that the customer’s order or service is cancelled, limited or halted, Hempnord will endeavour within reasonable limits to contact the customer to explain the situation.

We are offering the following payment methods:

Bank Transfer

You can send money by wire transfer using account details indicated in the checkout section or confirmation email.

Paysera Banklink

You can send money right away using your internet banking solution through Paysera Banklink system. It is absolutely safe and encrypted. Paysera is a safe financial institution registered in EU.


If you are a customer from European Union you will receive an invoice to your email address (in .pdf or .jpg format) immediately after delivery of the package. If you are living outside the EU you will get the invoice within your package.

The invoice is provided with information about the price and all costs relating to the purchase and with a notice of the right to cancel the contract.

The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are disregarded.

Invoicing is only in EUR.


All prices found on the Hempnord website include VAT unless expressly provided otherwise. 

Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing of the order, Hempnord will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

Promotional code

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our email communications or other media.

Changing promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of promotional code has to accept a surcharge fee. If the value of purchase is lower than the value of the promotional code or voucher the uncovered code value is not compensated by the Hempnord.

Shipping information

Hempnord’s products can be shipped within Baltic states. The latest techniques and services ensure that your package arrives safely, securely and in a timely manner.

All Hempnord’s products are sent directly via courier or available post services. After receiving the payment confirmation, the customer will also receive a tracking code if available to track the package while it is in transit – ensuring total control.

The delivery time of your package depends on the service level you have chosen. Orders are processed and shipped within 1-2 business days. If the products are in stock deliveries usually take between 1-5 business days. If the product is not in stock delivery could take up to 14 business days or more. Please keep in mind that usual delivery times can vary depending on destination.

Any duty, import, or general taxes or fees for sending our products to an international country will be passed to the consumer. We cannot be held responsible for these extra charges.

Return Policy

The shelf life of your product is around 1 year after purchase and around 6 months after the opening of the product. Each individual product has an individual shelf life, so you must refer to yours to see it.

In the event of receiving any faulty or damaged items, within 14 days after the goods were accepted and received by the customer at the delivery address, the customer has the right to report to Hempnord ([email protected]) to withdraw from the contract without having to state a reason for his/her decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer may not use the products freely until the withdrawal from the contract. Only when the items have been safely received and inspected, will a refund be made.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the customer. The customer will only be refunded the amount paid for the article. Shipping costs are non-refundable. Import duties are non-refundable.

If you wish to return an item, please contact us by email via [email protected] Only once, arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service send the goods back to use for inspection.


By pressing the button “Complete order” in the checkout section the customer confirms that he/she is at least 18 years old.

The customer agrees that their use of any product or service provided by Hempnord is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is Hempnord or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

The information made available in our marketing material is based on studies and research as well as experiences from CBD users and our own experience. Considering the present EU legislation all CBD products presented in Hempnord websites and other locations are not meant for oral use. They can be used for external use and as souvenirs only. If you use them orally it is on your own risk and in this case Hempnord is not responsible for any outcome.

For a medical condition always consult with a healthcare professional before consuming CBD. Our products are not intended to diagnose, cure, or prevent diseases, ailments or skin conditions. Any information contained in or made available on our website is not intended to be used as or be a substitute for, healthcare advice or information from licensed healthcare practitioners. Please consult a licensed health care practitioner regarding any potential interactions or complications before using our products.

Changes to the Terms and Conditions

We reserve the right to amend our Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed on the website www.hempnord.com.

Contact and Questions

If you have any further questions, please do not hesitate to get in contact with us.

If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to email us.

These Terms and conditions are valid from 01.01.2020.